Refund policy

Returns and cancellations
You can cancel your order and return your item within 30 days of receiving it, for any reason. Under the Consumer Contracts Regulations you have a legal right to cancel within 14 days of delivery, and our 30-day window goes beyond that.

How to return an item
Email info@appliancelogic.co.uk with your order number. We'll send return instructions and, where applicable, arrange collection or a return label. Please keep the item and its packaging in good condition. You are responsible for taking reasonable care of the goods, and we may reduce a refund if an item has been used beyond what's needed to check it works.

Cost of returns
We pay for return postage or collection for items returned within 30 days. You do not need to pay to send an item back to us.

Faulty, damaged or incorrect items
Please inspect your order on delivery and contact us straight away if anything is faulty, damaged or not what you ordered. Your statutory rights under the Consumer Rights Act 2015 are not affected, and we will repair, replace or refund as the law requires.

Items we can't accept back
Made-to-order or personalised items, and sealed hygiene items that have been opened.

Refunds
Once we've received and inspected your return, we'll confirm the refund by email and pay it to your original payment method within 14 days.

Exchanges
The quickest way is to return the item and place a new order.